Dear customer, you sent us a proprietary-format document to fill in, intended to be used with a software tool that we don't have available here.
We have alternatives that are usually compatible; however in this case 1 out of the 4 tools I could use renders different content for some of the important parts of the document.
Your assumption that we can communicate meaningfully using this document format represents a business risk to you that you were probably not aware of, and should be escalated to your risk register.
TL;DR friends don't let friends use Microsoft proprietary document formats (in this case, Excel)
@yojimbo Huh, aren't you able to edit the document in LibreOffice?
In the context of the document, either I have to make a PCI DSS statement to the customer or I don't - which means that the business cost of this field being different could be very high indeed.
A bunch of technomancers in the fediverse. Keep it fairly clean please. This arcology is for all who wash up upon it's digital shore.